I recently wrote an article published in the American Bar Association's "Construct!" newsletter. A copy of the article can be accessed here. Although the article deals with construction claims, much of what is said applies to any claim where an insurer reserves rights or where an insurer is defending a claim, but does not appear to be taking proactive steps to resolve it. Thanks to the ABA for permitting me to post a link to this article.
John L. Watkins
John Watkins is a lawyer with Thompson Hine LLP in Atlanta, Georgia, who represents business policyholders in claims and disputes with their insurance companies.